Australia

Delivering customer service in a crisis

Published on: August 14, 2013

Author: Eptica

Many customer service teams need to provide fast answers in times of crisis – for example when products or services go wrong. However when it comes to utilities, crises can be much more serious – essentially a matter of life or death when flooding, storms or other natural disasters strike.The perfect example is Western Power in Australia. Headquartered in Perth and with over 1 million ...

The alternative customer service awards

Published on: December 03, 2012

Author: Epticablog

As we approach the end of 2012 we’re firmly into the awards season as the customer service industry highlights good practice across the sector. As part of this Eptica customer the NHS Business Services Authority (NHS BSA) has already been honoured at both the CCA and North East Contact Centre Association Awards.Amidst all the good news, there is inevitably a spotlight on those that are not p...