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Is it really time for your company to embrace chatbots?

Published on: October 12, 2016
Author: Olivier Njamfa - CEO & Co-Founder

One of the most talked about current trends in customer experience is the rise of chatbots, with many companies investigating using them to interact with customers on messaging apps. Is it really time for your company to embrace them?

Technology with the human touch

Published on: April 08, 2016
Author: Robin Tandon - Senior Product Marketing Director

Technology has the power to transform how we communicate with each other, and has made huge advances over the last twenty years. We’ve seen the growth of email, the rise of social media and the emergence of web chat all provide new ways to interact with friends, families and organizations. In turn, this has revolutionized customer service, adding new channels an...