Spare a thought for BlackBerry customer service
Published on: October 25, 2011
If you work in customer service, you’ve got to feel a bit of sympathy for BlackBerry maker Research in Motion (RIM) after the customer service disaster that befell it this month. A European outage gradually turned into global disruption, leaving countless users with delayed or non-existent access to email, text and the BlackBerry Messenger (BBM) service. The problem lasted several...