Cloud computing

How the G-Cloud helps make the public sector digital by default

Published on: June 13, 2014
Author: Pauline Ashenden - Demand Generation Manager

Today, the public sector currently faces two major challenges. At a time of major pressure on budgets, the need to decrease costs and increase efficiency is paramount, whether your organisation is operating in central or local government or within the health or emergency services.Additionally, citizens and patients now want to contact the public sector through more and more digital channels. Wheth...

Helping the public sector become Digital by Default

Published on: December 18, 2013
Author: Lloyd Buxton - Business Development

Citizens today are increasingly embracing digital channels, such as the web, email and social media. Led by central government and its Digital by Default agenda, the public sector is therefore changing how it communicates to match the needs of citizens, patients and other audiences. More and more services can now be completed online, from renewing a tax disc to registering children for school.Digi...

Delivering customer service in a crisis

Published on: August 14, 2013
Author: Eptica

Many customer service teams need to provide fast answers in times of crisis – for example when products or services go wrong. However when it comes to utilities, crises can be much more serious – essentially a matter of life or death when flooding, storms or other natural disasters strike.The perfect example is Western Power in Australia. Headquartered in Perth and with over 1 million ...