Contact Centre Association of Singapore

Succeeding in an ‘always on’ world

Published on: October 09, 2012
Author: Epticablog

Our last post talked about the strains facing companies as consumers demand faster and faster responses to their queries. However it isn’t just speed that customers value – they want to be able to get an answer through whatever channel they choose, whether online or offline. And if you don’t provide the right experience they’ll simply take their custom elsewhere.To help Asi...