Customer Management

Utilities and customer service

Published on: June 10, 2011
Author: Epticablog

This week Scottish Power became the first of the big UK utilities to announce price increases, a move that its competitors are expected to follow shortly. At the same time, regulator OFGEM has criticised utilities for product and price complexity in its Retail Market Review.Both of these factors place a great emphasis on how utilities are performing when it comes to customer service – partic...

Ageas scoops two FST industry awards for multichannel customer service

Published on: April 14, 2011
Author: Epticablog

Ageas Insurance Solutions (AIS) has won not one, but two, prestigious Financial Sector Technology (FST) Awards for its successful Ageas eStream service transformation project, powered by Eptica technology. Best Use of IT in Insurance and Best Use of CRM technology were both awarded to AIS in recognition of the way it has transformed its multichannel cus...

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