In our latest guest posts, CX expert Jeanne Bliss has been sharing case studies from her new book Would You Do That To Your Mother? These highlight the need to understand the personal impact of your decisions on customers – essentially, would your mother be proud of what you are doing when it comes to customer experience?
Published on: July 29, 2020
Published on: July 15, 2020
In our latest guest post noted customer experience Jeanne Bliss explains why your CX needs to #MakeMomProud...