grocery

UK retail customer service failing to move forward

Published on: March 18, 2016
Author: Pauline Ashenden - Demand Generation Manager

Retail is one of the most competitive sectors in the economy. Transformed by the internet, new entrants and ever more demanding consumers, retailers cannot afford to rest on their laurels.Customers are pushing retailers to innovate and deliver new services, improved experiences at lower prices. Loyalty is a thing of the past, with consumers are now able to choose from an enormous range...