Hyken

Keep Your Customers Amazed

Published on: March 04, 2020
Author: Guest author: Shep Hyken

In our latest guest post, noted customer service expert Shep Hyken explains the importance of amazement to keeping your customers happy and loyal. The good news is that delivering amazement doesn’t require over the top customer experience, but instead relies on consistency and predictably good service...

Deliver on your customer promises, or else…

Published on: November 19, 2014
Author: Lloyd Buxton - Business Development

Customer confidence in companies can be fragile; one mistake and consumers are ready to move their business elsewhere (and complain about it on social media). Often problems occur because companies don’t deliver on what they say they will do. In other words, they fail to keep their promises.Customer service expert and blogger, Shep Hyken, articulated in a recent post that promises to custome...