IoT

The impact of the Internet of Things on customer service

Published on: April 20, 2017
Author: Pascal Gauvrit - CTO

The rise of the Internet of Things (IoT) promises to dramatically change the relationship between people and technology. By "smartifying" all sort of devices, from white goods to lamp posts, to communicate without the need for human intervention the IoT will automate many routine tasks, making life easier for everyone.

Insurance, the Internet of Things and customer experience

Published on: January 15, 2016
Author: Derek Lewis

As a sector, insurance has already been heavily disrupted by the internet, with the vast majority of policies now researched, bought and renewed online, either directly or through third party aggregator sites. This has dramatically changed how insurers operate and increased the focus on the customer experience as companies look to engage with consumers and retain their business. According...