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Customer service isn’t just the contact centre

Published on: May 10, 2011
Author: Epticablog

The reason that contact centres came into being was to provide a central place for delivering service to customers, initially via telephone and then expanding to include new channels such as email, the web and now social media.However forward looking companies now realise that customer service can’t be just left to a small part of the organisation – the contact centre – no matter...

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