Eptica in Gartner Magic Quadrant for CRM Web Customer Service
Published on: September 28, 2011
The 2011 edition of the Gartner Magic Quadrant for CRM Web Customer Service (WCS) is now out, and Eptica is one of just 13 companies worldwide that are positioned in it.Competition to get into the Magic Quadrant is always fierce, and Eptica’s inclusion follows impressive sales growth of 26% in 2010 and 22% in the first half of 2011. Eptica excels for its:Self-learning knowledgebas...