Reuven Gorsht

The 7 characteristics of the customer of 2015

Published on: April 16, 2014
Author: Pauline Ashenden - Demand Generation Manager

The one constant in customer experience is that consumer expectations are continually rising. This means that even the most respected brands and their customer service teams need to be always alert in order to innovate and respond to changing market conditions. At the heart of delivering the right customer experience is understanding what makes consumers tick, now and in the future. After all...