RFP

How to write the perfect RFP for your customer experience project

Published on: August 22, 2018

Author: Neil Cox - Account Manager

Choosing the right customer experience platform for your company starts with a comprehensive, clear Request for Proposal (RFP). Here’s what you need to include in order to drive future CX success...

How to choose the right customer experience platform for your organization

Published on: July 10, 2018

Author: Pauline Ashenden - Demand Generation Manager

Given the importance of customer experience and customer service, organizations understand that they need to use technology wisely to help them deliver consistent, high quality and efficient service that meets consumer needs, whichever channel they use to make contact. But with a wide range of solutions on the market, what should you look out for in a CX platform?