Royal Bank of Scotland Group

Banking on change

Published on: January 30, 2013
Author: Epticablog

The UK banking industry has often been criticised for complexity, high charges and poor choice for consumers. From misselling Payment Protection Insurance (PPI) to IT problems at RBS/NatWest there have been a steady stream of issues that have weakened consumer confidence in the banking sector.Many have pointed to a lack of choice and the perceived difficulty of switching accounts as being responsi...

The RBS computer says no………

Published on: June 25, 2012
Author: Epticablog

The problems that have beset customers of NatWest, RBS and Ulster Bank over the last few days couldn’t really have come at a worse time for the banking industry. An alleged technology upgrade at RBS that went wrong meant that many of its 17 million customers couldn’t access their accounts through online banking or ATMs and stopped many payments from processing.Many people and politicia...