social service

Cyber Monday and customer service

Published on: December 06, 2013

Author: Lloyd Buxton - Business Development

We’re now well into the Christmas shopping season, with Cyber Monday behind us and both retailers and analysts releasing their first figures for sales. This seems to show a strong start for many retailers, helped by promotions around Black Friday and Cyber Monday. John Lewis said online sales for the week ending 30 November were 35.7% higher than last year, while ChannelAdvisor reported that...

Learning to engage with customers

Published on: February 26, 2013

Author: Epticablog

Successfully engaging with customers is critical to every organisation. Whether private or public sector, everyone needs to deliver the best possible experience to their stakeholders if they want to survive and flourish in today’s challenging economy. And the responsibility for delivering customer engagement spans the whole company – from customer service to marketing, sales and operat...