YOPA

Is customer service investment actually delivering?

Published on: July 27, 2016
Author: Pauline Ashenden - Demand Generation Manager

Despite the rising importance of customer service on both sides of the Atlantic, the UK is widely seen as lagging the United States when it comes to the experience that companies deliver. This is backed up by damning new consumer research commissioned by fixed-fee UK estate agent YOPA. It found that: 80% of Britons are frequently enraged by poor customer service...