YouGov

Are customer service agents too rude?

Published on: January 25, 2012
Author: Epticablog

Despite the increased focus on customer service, it is actually getting worse in the UK. That’s the depressing headline of a new survey, which found that two thirds (66%) of UK homeowners think customer service has either stayed the same or deteriorated over the last three years. 1,400 people were surveyed, with only 25% seeing an improvement in standards.According to the YouGov survey carri...

Moving finance online

Published on: December 16, 2011
Author: Epticablog

Surveys show that the current recession is increasing debt amongst Britons. Research shows that nearly half (46%) of the population have some sort of non-mortgage debt or arrears, with those aged between 25-34 struggling most with their finances.Against this backdrop what is interesting is that more and more people want to be able to manage their debts, and repay money online or via mobile devices...