Why contact centres need to embrace omnichannel
Customers are now more demanding – and want to be able to contact organisations across more and more channels. They expect to be able to swap between these channels as their needs change, meaning the contact centre has to become omnichannel.
Our latest blog explores why omnichannel is now more important than ever, while highlighting the benefits it brings to both customers and businesses. Read the full post on our parent company Enghouse Interactive’s site here.