Infographic | 2017 UK Digital Customer Experience Study
100 leading UK companies were evaluated on their ability to provide answers to routine questions via Email, Web, Chat, Twitter and Facebook. Full report also available for download.
Banking
2017 UK Digital Customer Experience Study
We evaluated 100 leading UK companies on their ability to provide answers to 10 routine questions via Email, Web Chat, Twitter and Facebook. We invite you to download the study for detailed infographics, sector breakdowns and a best practice guide...
Crédit Agricole Consumer Finance
With over 9 million customers globally, Crédit Agricole Consumer Finance developed a Customer Intelligence Program to identify faults and disruption points along the customer journey in order to improve CX and retention and to grow revenues…
Eptica Social Media Interaction Management
Complete end-to-end conversation tracking and social media interaction management
Eptica Email Management
Delivering great email customer service can reduce your service costs by half.