Eptica Email Management

Delivering great email customer service can reduce your service costs by half.

Eptica Self-service

Improve online customer experience. Dramatically reduce inbound calls and emails.

Eptica Agent Knowledge Base

Improves first contact resolution and consistency of agents’ answers.

Eptica Multichannel Customer Engagement Suite

Find out how Eptica’s multilingual Customer Engagement Suite transforms customer service

UK Insurance Multichannel Customer Experience Study 2015

Eptica evaluated 10 insurance company websites from across the general. motor, home, life and pet sectors. We invite you to download the full study with full analysis, infographics and a best practice guide to improving Customer Experience.

Eptica Fax-Letter-SMS

Efficiently manage fax, letter and SMS customer contacts