With over 9 million customers globally, Crédit Agricole Consumer Finance developed a Customer Intelligence Program to identify faults and disruption points along the customer journey in order to improve CX and retention and to grow revenues…
Complete end-to-end conversation tracking and social media interaction management
Delivering great email customer service can reduce your service costs by half.
Improve online customer experience. Dramatically reduce inbound calls and emails.
Improves first contact resolution and consistency of agents’ answers.
Find out how Eptica’s multilingual Customer Engagement Suite transforms customer service
Eptica evaluated 10 insurance company websites from across the general. motor, home, life and pet sectors. We invite you to download the full study with full analysis, infographics and a best practice guide to improving Customer Experience.
Improve online customer experience. Dramatically reduce inbound calls and emails.