Multichannel Customer Engagement Video

See how you can meet rising customer expectations and deliver fast, accurate and personalized responses via their preferred channel, as well improve insight into customer interactions across your organization...

UK Insurance Multichannel Customer Experience Study 2016

Eptica evaluated 10 insurance company websites from across the general. motor, home, life and pet sectors. We invite you to download the full study with full analysis, infographics and a best practice guide to improving Customer Experience.

Infographic | 2017 UK Digital Customer Experience Study

100 leading UK companies were evaluated on their ability to provide answers to routine questions via Email, Web, Chat, Twitter and Facebook. Full report also available for download.

2017 UK Digital Customer Experience Study

We evaluated 100 leading UK companies on their ability to provide answers to 10 routine questions via Email, Web Chat, Twitter and Facebook. We invite you to download the study for detailed infographics, sector breakdowns and a best practice guide...

Crédit Agricole Consumer Finance

With over 9 million customers globally, Crédit Agricole Consumer Finance developed a Customer Intelligence Program to identify faults and disruption points along the customer journey in order to improve CX and retention and to grow revenues…

Eptica Social Media Interaction Management

Complete end-to-end conversation tracking and social media interaction management

Eptica Chat

Intelligently managed to minimize costs and maximize online sales.

Eptica Email Management

Delivering great email customer service can reduce your service costs by half.

Eptica Self-service

Improve online customer experience. Dramatically reduce inbound calls and emails.

Eptica Agent Knowledge Base

Improves first contact resolution and consistency of agents’ answers.