Insurance
UK Insurance Multichannel Customer Experience Study 2016
Eptica evaluated 10 insurance company websites from across the general. motor, home, life and pet sectors. We invite you to download the full study with full analysis, infographics and a best practice guide to improving Customer Experience.
After reviewing the market, and seeing the success that a sister company within the Ageas group had achieved by using Eptica, ARI chose to implement the company’s multichannel customer service suite to enhance the Kwik Fit Insurance Services model.
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Ageas
- Industry : Insurance
- Product : Eptica Customer Engagement Suite, Email Management, Fax-Letter-SMS
- Country : United Kingdom
After reviewing the market, and seeing the success that a sister company within the Ageas group had achieved by using Eptica, ARI chose to implement the company’s multichannel customer service suite to enhance the Kwik Fit Insurance Services model.
Eptica’s award-winning software provides an integrated solution for the management of online customer service, including email management and the processing of letters, SMS and fax. It uses linguistic based workflow to ensure every enquiry is routed to the relevant department or managed by the right automatic process. It also analyses each customer request and provides agents with the right response or transaction template to ensure greater accuracy, consistency and faster processing.
Infographic | US Insurance Eptica Multichannel Customer Experience Study
Are insurers failing to deliver on digital customer experience?
Domestic & General
Domestic & General is the UK’s leading warranty specialist and provides warranty services for more than 7 million customers
US Eptica Insurance Multichannel Customer Experience Study
We evaluated 100 leading US insurers, spread across ten sectors, on their ability to provide answers to routine questions via email, the web, chat, Facebook and Twitter...
Eptica Email Management
Delivering great email customer service can reduce your service costs by half.
Video: Carol Nash
Carol Nash is a leading and pioneering motorcycle insurance specialist providing cover for around 240,000 motorcycles and scooters. To give you some perspective, that’s equivalent to about one in four of all UK road licensed machines!
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Hastings Direct
- Industry : Insurance
- Product : Eptica Customer Engagement Suite, Email Management, Agent Knowledge Base, Chat, Fax-Letter-SMS, Self-service
- Country : United Kingdom
Hastings Direct chooses Eptica’s Multi Channel Customer Email & Knowledge Management Platform
Infographic | 2017 UK Insurance Customer Conversations Study
UK insurance customer service worsening, with 68% of queries left unanswered on digital channels