Eptica Agent Knowledge Base

Improves first contact resolution and consistency of agents’ answers.

Carole Nash

Carole Nash is committed to meeting customer needs and wanted a faster, more efficient way of delivering customer service that maximised staff time and made the quotation process straightforward yet compliant...

Eptica Multichannel Customer Engagement Suite

Find out how Eptica’s multilingual Customer Engagement Suite transforms customer service

Infographic | 2017 UK Digital Customer Experience Study

100 leading UK companies were evaluated on their ability to provide answers to routine questions via Email, Web, Chat, Twitter and Facebook. Full report also available for download.

UK Insurance Multichannel Customer Experience Study 2015

Eptica evaluated 10 insurance company websites from across the general. motor, home, life and pet sectors. We invite you to download the full study with full analysis, infographics and a best practice guide to improving Customer Experience.

2017 UK Digital Customer Experience Study

We evaluated 100 leading UK companies on their ability to provide answers to 10 routine questions via Email, Web Chat, Twitter and Facebook. We invite you to download the study for detailed infographics, sector breakdowns and a best practice guide...

Eptica Fax-Letter-SMS

Efficiently manage fax, letter and SMS customer contacts

Insurance Digital CX Infographic

Insurers appear to be neglecting customer service on digital channels and are unable to answer over half of routine questions successfully, according to the latest Eptica Insurance Digital CX Study.

Eptica Enterprise Agent

Improve online customer experience. Dramatically reduce inbound calls and emails.

Insurance Digital Customer Experience Study

We evaluated 10 UK insurers on their ability to respond via digital channels and surveyed 1,000 consumers on their customer service preferences, trust and loyalty. Full report with infographics is available to download.