Hastings Direct chooses Eptica’s Multi Channel Customer Email & Knowledge Management Platform
UK insurance customer service worsening, with 68% of queries left unanswered on digital channels
Improve online customer experience. Dramatically reduce inbound calls and emails.
20 leading UK retailers were evaluated on their ability to provide answers to routine questions via Email, Web, Chat, Twitter and Facebook, along with 1000 consumers...
Improves first contact resolution and consistency of agents’ answers.
Carole Nash is committed to meeting customer needs and wanted a faster, more efficient way of delivering customer service that maximised staff time and made the quotation process straightforward yet compliant...
Find out how Eptica’s multilingual Customer Engagement Suite transforms customer service
100 leading UK companies were evaluated on their ability to provide answers to routine questions via Email, Web, Chat, Twitter and Facebook. Full report also available for download.
Eptica evaluated 10 insurance company websites from across the general. motor, home, life and pet sectors. We invite you to download the full study with full analysis, infographics and a best practice guide to improving Customer Experience.
We evaluated 100 leading UK companies on their ability to provide answers to 10 routine questions via Email, Web Chat, Twitter and Facebook. We invite you to download the study for detailed infographics, sector breakdowns and a best practice guide...