Eptica Email Management
Delivering great email customer service can reduce your service costs by half.
Insurance
Video: Carol Nash
Carol Nash is a leading and pioneering motorcycle insurance specialist providing cover for around 240,000 motorcycles and scooters. To give you some perspective, that’s equivalent to about one in four of all UK road licensed machines!
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Hastings Direct
- Industry : Insurance
- Product : Eptica Customer Engagement Suite, Email Management, Agent Knowledge Base, Chat, Fax-Letter-SMS, Self-service
- Country : United Kingdom
Hastings Direct chooses Eptica’s Multi Channel Customer Email & Knowledge Management Platform
Infographic | 2017 UK Insurance Customer Conversations Study
UK insurance customer service worsening, with 68% of queries left unanswered on digital channels
Eptica Self-service
Improve online customer experience. Dramatically reduce inbound calls and emails.
2017 UK Insurance Customer Conversations Study
20 leading UK retailers were evaluated on their ability to provide answers to routine questions via Email, Web, Chat, Twitter and Facebook, along with 1000 consumers...
Eptica Agent Knowledge Base
Improves first contact resolution and consistency of agents’ answers.
Carole Nash
Carole Nash is committed to meeting customer needs and wanted a faster, more efficient way of delivering customer service that maximised staff time and made the quotation process straightforward yet compliant...
Eptica Multichannel Customer Engagement Suite
Find out how Eptica’s multilingual Customer Engagement Suite transforms customer service
Infographic | 2017 UK Digital Customer Experience Study
100 leading UK companies were evaluated on their ability to provide answers to routine questions via Email, Web, Chat, Twitter and Facebook. Full report also available for download.