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Eptica Enterprise Agent

Improve online customer experience. Dramatically reduce inbound calls and emails.

UK 2016 Eptica Multichannel Customer Experience Study

We evaluated 100 leading UK companies on their ability to provide answers to 10 routine questions via Email, Web Chat, Twitter and Facebook. We invite you to download the study for detailed infographics, sector breakdowns and a best practice guide...

Infographic | 2016 UK Multichannel Customer Experience Study

100 leading UK companies were evaluated on their ability to provide answers to routine questions via Email, Web, Chat, Twitter and Facebook. Full report also available for download.

Multichannel Customer Engagement Video

See how you can meet rising customer expectations and deliver fast, accurate and personalized responses via their preferred channel, as well improve insight into customer interactions across your organization...

Infographic | 2017 UK Digital Customer Experience Study

100 leading UK companies were evaluated on their ability to provide answers to routine questions via Email, Web, Chat, Twitter and Facebook. Full report also available for download.

2017 UK Digital Customer Experience Study

We evaluated 100 leading UK companies on their ability to provide answers to 10 routine questions via Email, Web Chat, Twitter and Facebook. We invite you to download the study for detailed infographics, sector breakdowns and a best practice guide...

Eptica Social Media Interaction Management

Complete end-to-end conversation tracking and social media interaction management

Charities Aid Foundation (CAF)

Charities Aid Foundation (CAF) is one of Europe’s largest charitable foundations, producing research on charities, developing policy ideas and working to help good causes thrive. CAF had two objectives when it came to customer service, to improve...

Eptica Chat

Intelligently managed to minimize costs and maximize online sales.

RSPCA

RSPCA has slashed the time it takes to respond to cases of animal cruelty reported through its website, from days to a matter of minutes, after investing in advanced email management technology from Eptica.

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