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Eptica Self-service

Improve online customer experience. Dramatically reduce inbound calls and emails.

Eptica Agent Knowledge Base

Improves first contact resolution and consistency of agents’ answers.

Eptica Multichannel Customer Engagement Suite

Find out how Eptica’s multilingual Customer Engagement Suite transforms customer service

Eptica Fax-Letter-SMS

Efficiently manage fax, letter and SMS customer contacts

Eptica Enterprise Agent

Improve online customer experience. Dramatically reduce inbound calls and emails.

UK 2016 Eptica Multichannel Customer Experience Study

We evaluated 100 leading UK companies on their ability to provide answers to 10 routine questions via Email, Web Chat, Twitter and Facebook. We invite you to download the study for detailed infographics, sector breakdowns and a best practice guide...

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