Could you be doing more to understand your customers?
Published on: October 02, 2019
We look at the importance of insight to customer service excellence, highlighting the three areas that brands need to focus on for success...
NCSW
National Customer Service Week: The opportunity of Artificial Intelligence
Published on: October 04, 2017
We’re now part way through National Customer Service Week (NCSW), which provides the industry in the US and UK with the chance to take stock, celebrate success and share best practice. However, as well as celebrating current successes, NCSW provides a chance to pause and to look forward - what will customer service be like in the future?
4 ways of raising the profile of customer service in your organization
Published on: September 30, 2016
National Customer Service Week (NCSW) will soon be celebrated on both sides of the Atlantic. Running between October 3-7, it highlights the importance of customer service to every organization, and provides the opportunity to learn from best practice and to celebrate success across the sector.