Three books that highlight the importance of the Voice of the Customer
Published on: March 27, 2019
Want to improve how you listen to the Voice of the Customer? Start by reading these 3 key books on the subject...
Want to improve how you listen to the Voice of the Customer? Start by reading these 3 key books on the subject...
We’ve already covered the trends that have developed in customer service last year, and now is a good time to take stock and review the statistics on how customer service fared in 2015 – what went well, what went badly – and why...