Highlights from our customer service blog in 2021
Published on: January 10, 2022
As we enter the New Year, now’s the time to take stock of opportunities, challenges, and developments for the future.
agent wellbeing
The 3 business benefits of focusing on your agents
Published on: June 25, 2021
Looking after your agents has always been important to successful customer service. However, the pressures of the pandemic and remote working have brought it centre stage.
5 areas to focus on for agent wellbeing
Published on: April 01, 2021
The pandemic and remote working has increased the importance of understanding and supporting the mental and physical wellbeing of contact centre agents. But how can you best meet the challenge?
Remote Working 2.0: Optimising Contact Centres
Published on: October 16, 2020
Lockdowns caused by the pandemic led to contact centres switching to remote working for their agents, often overnight. But as businesses look forward the solutions they quickly put in place to enable remote working may no longer meet their ongoing needs. How can they plan for remote working 2.0?