Airport

Eptica and AirGate Solutions form strategic alliance

Published on: February 28, 2012
Author: Epticablog

Eptica today announced a major new global partnership with AirGate Solutions to help companies in the travel sector improve the passenger experience.AirGate Solutions works with airlines and airports to develop customer engagement strategies that go beyond traditional programs, enabling them to engage with customers and change the passenger experience for the better. AirGate Solutions will add Ept...

Reaching new heights in airline customer service

Published on: January 30, 2012
Author: Epticablog

When it comes to customer service and social media it is very easy to focus on the potential issues it causes for brands. Aggrieved customers can now complain quickly and vociferously to the entire world if they have a bad experience, with tweets or Facebook posts going viral in a matter of minutes. However there is another side to social customer service, where companies are using these channels ...