Eptica and AirGate Solutions form strategic alliance

Eptica and AirGate Solutions form strategic alliance

Published on: February 28, 2012
Author: Epticablog

Eptica today announced a major new global partnership with AirGate Solutions to help companies in the travel sector improve the passenger experience.

AirGate Solutions works with airlines and airports to develop customer engagement strategies that go beyond traditional programs, enabling them to engage with customers and change the passenger experience for the better. AirGate Solutions will add Eptica’s multi channel customer interaction software to its portfolio, enabling its customers to transform how they interact with their passengers; improving the customer experience, reducing service costs and enabling airlines and airports to deliver great service which ever channels their customers use.

Eptica already works with leading airlines such as AirAsia, who has deployed Eptica Self-service as a centralised online hub to provide fast, consistent customer service across the web, Facebook and mobile channels, 24 hours a day. Over one million enquiries per month are now being managed through the AskAirAsia system.

“As Eptica looked to duplicate our success with AirAsia we felt it important that we partnered with a company that understood the core issues of the aviation industry and could help organisations maximise the potential Eptica software could deliver,” stated Tim North Director of Global Channels and Alliances at Eptica. “Our agreement with AirGate Solutions supports our key 2012 aims of growing our partner channel and expanding our global reach, particularly in North America.”

The AirGate Solutions brand is synonymous with “Changing the Passenger Experience”. AirGate work with airlines, airport and travel companies to develop customer engagement strategies and thereby create data to understand and act on the preferences of their customers. By utilising technologies and customer engagement platforms, such as social media, we enable airlines, airports and travel companies to operate from up-to-date, accurate, and thorough customer data, adapting to shifts in customer behaviour and preferences, while improving customer services delivered and driving new revenue streams.

"Our partnership with Eptica is a perfect fit with our customer service strategy. AirGate Solutions is very focused on customer engagement, customer service and customer metrics.  We expect that, together with Eptica, we will become the pre-eminent source of customer service applications for airlines and airports," said Robert Cook, Managing Director of AirGate Solutions.

Tags: AirAsia, AirGate Solutions, Airline, Airport, Customer experience, Customer Service, Eptica, Facebook, passenger experience, Social media, travel
Categories: Customer Service, Multichannel Customer Service, Travel

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