Animal welfare

RSPCA and Eptica help Anne the Elephant say goodbye to the circus

Published on: November 14, 2011
Author: Epticablog

It has just been announced that the former owners of Britain's last circus elephant are to be prosecuted for animal cruelty – and customer service software has played its part in helping secure a better future for Anne the elephant.When footage of Anne being beaten and kicked emerged on YouTube in March 2011, The Royal Society for the Prevention of Cruelty to Animals (RSPCA) received hun...

RSPCA – saving more animals through advanced customer service technology

Published on: July 15, 2011
Author: Epticablog

When it comes to delivering excellent customer service any organisation that deals with the public can cut response times and improve performance if they invest in the right technology.A great example of this is Eptica customer, the Royal Society for the Prevention of Cruelty to Animals (RSPCA). The world’s oldest and largest animal welfare charity is using Eptica’s leading web custome...