Housing Associations

The 6 benefits of chatbots for housing associations

Published on: September 12, 2022
Author: Pauline Ashenden - Demand Generation Manager

As housing association tenants increasingly embrace digital channels, AI-powered chatbots provide a new way of engaging with customers and meeting their needs. How can housing associations implement them effectively and what are the advantages?

How customer service needs to embrace change in housing associations

Published on: July 01, 2021
Author: Pauline Ashenden - Demand Generation Manager

From the rise of multichannel to the evolving regulatory landscape and the shift towards hybrid working triggered by the pandemic, customer service in housing associations is continually changing.

How Housing Associations can transform customer service in 2021

Published on: May 28, 2021
Author: Pauline Ashenden - Demand Generation Manager

Customer satisfaction is a key metric for Housing Associations – and the focus on customer service is increasing post-pandemic. How can they deliver innovative service that efficiently meets the needs of their tenants?