9 reasons to embrace messaging for customer service

Published on: October 29, 2021
Author: Pauline Ashenden - Demand Generation Manager

The rise of messaging apps has made them a key communication channel for chatting to family, friends, and colleagues. Using the likes of WhatsApp and Facebook Messenger for customer service is also growing – but what are the advantages, and what are the challenges?

Why it is time to check your chat solution is meeting customer needs

Published on: August 21, 2019
Author: Steve Nattress

Chat is fast becoming a mainstream channel when it comes to customer service. However, while adoption has increased, so have customer expectations – this post outlines 5 features you should look for from your chat solution in order to drive success.