In previous posts we’ve identified insights that modern customer service teams can learn from the great thinkers of classical antiquity and from key historical figures. In the next instalment of our series we delve into significant quotes from modern business leaders – what can they teach you and your team?
English: London Midland 350117 arrives at Tamworth with the stopping train to London Euston. (Photo credit: Wikipedia) While it has come a long way in the last twenty years rail customer service is a perennial source of complaint. High prices, the sheer complexity of ticket types and fares combined with delays or cancellations make it a major target of customer complaints. The 2012 Eptica So...
The Virgin brand is known for doing things differently and for putting the customer first, whichever market it is operating in. So last week’s news that the UK government has sold Northern Rock to Virgin Money could potentially have a big impact on the banking market.Northern Rock will be rebranded as Virgin Money, with the company pledging to increase the number of branches it has and to ad...