Eptica Email Management
Delivering great email customer service can reduce your service costs by half.
Travel & Leisure
Britannia Hotels
Britannia Hotels Group, the largest privately owned hotel chain in the UK, has streamlined its reservation process using Eptica Email and Fax processing technology to cut hotel reservation and customer service costs.
Eptica Self-service
Improve online customer experience. Dramatically reduce inbound calls and emails.
Eptica Agent Knowledge Base
Improves first contact resolution and consistency of agents’ answers.
Eptica Multichannel Customer Engagement Suite
Find out how Eptica’s multilingual Customer Engagement Suite transforms customer service
Eptica Enterprise Agent
Improve online customer experience. Dramatically reduce inbound calls and emails.
UK 2016 Eptica Multichannel Customer Experience Study
We evaluated 100 leading UK companies on their ability to provide answers to 10 routine questions via Email, Web Chat, Twitter and Facebook. We invite you to download the study for detailed infographics, sector breakdowns and a best practice guide...
Infographic | 2016 UK Multichannel Customer Experience Study
100 leading UK companies were evaluated on their ability to provide answers to routine questions via Email, Web, Chat, Twitter and Facebook. Full report also available for download.
Multichannel Customer Engagement Video
See how you can meet rising customer expectations and deliver fast, accurate and personalized responses via their preferred channel, as well improve insight into customer interactions across your organization...