Celebrating National Customer Service Week
Published on: September 30, 2011
National Customer Service Week (3-9th October) is now an established fixture in the UK business calendar, providing a real focus to demonstrate the importance of customer service and its impact on the UK economy.
This year is no exception, with a whole range of activities planned by both the Institute of Customer Service and individual companies, both in the UK and around the world
Eptica is a long term supporter of National Customer Service Week and this year the company’s prestigious customer conference will co-incide with the event. To be held in Paris on 6th October, the event will bring together representatives of Eptica’s 350 global companies to share their experiences, learn from their peers and find out more about Eptica’s strategic direction and product roadmap.
This year the Eptica Customer Service Summit also celebrates the company’s 10th anniversary and speakers will include Air Asia, Ageas Insurance and Dixons Group. The event will finish with the prestigious Eptica Awards, which rewards innovation amongst the Eptica customer base.
Categories: Contact Center, CRM, Customer Service, Email Management, Multichannel Customer Service, Self-service