Eptica raises £5.7 million to accelerate growth

Eptica raises £5.7 million to accelerate growth

Published on: April 26, 2012
Author: Epticablog

In a difficult economic climate, raising new investment is notoriously hard, even for successful companies. So the news that Eptica has raised £5.7 million in a new funding round is a strong endorsement of the market need for our solutions and ability to grow. The funding comes from new shareholder Auriga Partners, alongside existing investor Omnes Capital (formerly Crédit Agricole Private Equity).

Eptica has been expanding quickly, with a compound annual growth of 37% since 2005 and a string of new customer wins, with the likes of Debenhams, TUI, Direct Wines and Travel Jigsaw in the UK, Auchan China, and Darty, Metro, Pagesjaunes and Quiksilver in France signed in 2011 alone.

This growth is being driven by the rising importance of multi channel customer service around the world. Consumers are now contacting organisations through more and more channels – from telephone, web and letter to email and, increasingly, social media. Whatever channel they use they want fast, accurate and helpful responses from customer service. If not they’ll take their business elsewhere and use the megaphone of social media to complain to their friends, contacts and the wider world.

At the same time organisations need to operate efficiently and Eptica provides a centralised platform that makes customer service joined-up across all channels, allowing companies to deliver consistent information however consumers contact you.

The new investment will be used to strengthen product development, building on the existing technical innovation within Eptica’s software suite to ensure it evolves to meet customer needs, and to aid international expansion. Our software is already available in 26 languages, with customers served from offices in France, the UK, Spain, Canada and Singapore and the new funding will help further accelerate global growth.

Summing up the investment, Olivier Njamfa, Eptica CEO and President concluded, “Today marks an exciting moment in Eptica’s development and we are proud to be supported by such renowned investors. We’re now able to build on our previous success and embark on a new phase of growth that enables us to embrace the growing market opportunity around the world.”

Tags: Auriga Ventures, Crédit Agricole Private Equity, Customer Service, Darty, Debenhams, Eptica, France, investment, multi-channel, multichannel, Olivier Njamfa, Omnes Capital, Quiksilver, Social media
Categories: Customer Service, Email Management

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