Christmas shopping

Christmas is coming…………

Published on: June 28, 2013
Author: Eptica

We’re now less than six months from Christmas, and the majority of retailers are well-advanced in planning how they will handle their busiest time. And with economic conditions little better than in 2012, competition is expected to be intense as shoppers demand more for their money.So what do retailers need to focus on to ensure that Christmas 2013 is a happy one?New research by L2 into spec...

Jingle bells sound for retail customer service

Published on: July 04, 2012
Author: Epticablog

christmas 2007 (Photo credit: paparutzi) It seems strange to be talking about Christmas in mid-summer, but plans for the festive season are well under way at most retailers. Decisions about key products are being currently made and programmes of store refurbishments are happening now as companies seek to be ready for their busiest time of the year. Current poor economic conditions really do ...

An unhappy Christmas for online retailers?

Published on: November 25, 2011
Author: Epticablog

With the UK in the grips of recession, this will be a make or break Christmas for many struggling retailers. There’s just a month to go until Christmas and while predictions are that consumers will still be spending, they are going to leave it much later and shop around searching for bargains. Customer service as well as price will be a key factor in where they decide to spend their hard-ear...