Does your customer experience pass the #MakeMomProud test? Part 1
Published on: July 15, 2020
In our latest guest post noted customer experience Jeanne Bliss explains why your CX needs to #MakeMomProud...
hospitality
Why the golden rules of service by Fred Sirieix should inspire all of us
Published on: April 23, 2020
Consumers expect the same high levels of service from every company in any sector. This means that any business in almost any industry can learn from service-oriented sectors such as restaurants and hospitality, especially from Fred Sirieix’s 10 Golden Rules of Service.
Customer service lessons from the hotel sector
Published on: January 29, 2016
Since the days of coaching inns, providers of accommodation have had to focus on delivering the right customer experience to their guests. Constant competition and travelers sharing their feedback with those they encountered meant that inns could quickly gain a good reputation – or lose it just as swiftly if standards slipped.Today, the customer experience is even more vital...
How satisfied are consumers with the APAC hospitality sector?
Published on: December 21, 2015
Customer satisfaction is key to success in every industry across Asia Pacific, but in few places is it as visible as the hospitality sector. The service a consumer receives contributes a large part of the experience in a restaurant, hotel or attraction – meaning it can make the difference between a satisfied customer and one that will never return. Additionally, in the age of social media an...