London

Customer Service and the Commonwealth Games

Published on: August 23, 2014
Author: Pauline Ashenden - Demand Generation Manager

Tickets for the 2014 Commonwealth Games have just gone on sale, and organisers are reporting high demand. The 11 day games, which begin on 23 July 2014, will see 4,500 athletes from across the world compete in 17 sports across 14 venues in Glasgow. Given the overwhelming triumph of the London 2012 Olympics, Glasgow will be hoping for a similar success story, boosting the Scottish economy and inspi...

Improving the multichannel customer experience

Published on: October 12, 2012
Author: Epticablog

Happy customers are at the heart of successful businesses. While this sounds obvious, in today’s fast moving, multichannel world keeping customers satisfied – and winning new ones - is much more of a challenge than ever before.Companies need to look at their overall strategy and ensure that the processes and technology within their organisations are allowing customer service teams to d...

Learning from the Olympics

Published on: August 29, 2012
Author: Epticablog

With the Paralympics now upon us, the UK’s exciting Summer of world-class sport is continuing to grip the nation. Looking back to the Olympics, a huge part of the event’s success were the Gamesmakers, the 70,000 volunteers who made sure that everything ran smoothly. Spectators, athletes and officials all praised their energy, enthusiasm and willingness to go the extra mile – desp...

London 2012 and customer service

Published on: July 20, 2012
Author: Epticablog

With the Olympic Games nearly upon us, there’s going to be a significant impact on customer service teams, not just in London, but across the UK.Essentially the Olympics will affect customer service in three major areas:Games venues themselves The world (and media) will be watching closely for any issues with the games themselves – whether that is overlong queues to get into venues or ...