Unified Communications

How to migrate your contact centre to Microsoft Teams successfully

Published on: May 07, 2021
Author: Pauline Ashenden - Demand Generation Manager

Microsoft Teams unlocks enormous benefits for your contact centre - from improved collaboration and greater efficiency to seamless remote and hybrid working. However, successfully embracing Teams requires a carefully planned migration...

Building the hybrid contact centre with Microsoft Teams

Published on: March 05, 2021
Author: Pauline Ashenden - Demand Generation Manager

Moving forward the needs of customers – and customer service staff – are changing radically. How can contact centres transform successfully?

Preparing for the hybrid contact centre

Published on: February 05, 2021
Author: Pauline Ashenden - Demand Generation Manager

The last year has transformed contact centres, with the majority forced to switch to remote working due to pandemic lockdowns. Looking forward, the world of work has changed forever, leading to a need for a hybrid working model within customer service...