Study: Empowering your business with Customer Intelligence
To better understand the current usage of Voice of the Customer solutions, Engage Business Media surveyed a range of UK businesses via online research in Q4 2018.
United Kingdom
Britannia Hotels
Britannia Hotels Group, the largest privately owned hotel chain in the UK, has streamlined its reservation process using Eptica Email and Fax processing technology to cut hotel reservation and customer service costs.
Video: Carol Nash
Carol Nash is a leading and pioneering motorcycle insurance specialist providing cover for around 240,000 motorcycles and scooters. To give you some perspective, that’s equivalent to about one in four of all UK road licensed machines!
Infographic Digital CX Study
A handy snapshot of the key findings from the our Digital Trust Study which evaluated 50 UK brands in 5 sectors and surveyed consumers on their attitudes to CX and trust
Eptica Agent Knowledge Base
Improves first contact resolution and consistency of agents’ answers.
Infographic | 2017 UK Retail Customer Conversations Study
UK retail customer experience failing to improve with nearly 50% of queries left unanswered...
2019 Digital Customer Experience Study
We evaluated 50 UK brands on their ability to respond to routine questions on the web, email, Facebook, Twitter, and chat and surveyed 1,000 consumers on their attitudes to customer experience and trust. Full report with infographics, and more, available
UK Retail Multichannel Customer Experience Study 2015
New report available: 40 leading retailers were evaluated on their ability to provide answers to routine questions via Email, Web, Chat and Twitter. Infographic also available.
2017 UK Retail Customer Conversations Study
40 leading UK retailers were evaluated on their ability to provide answers to routine questions via Email, Web, Chat, Twitter and Facebook, along with 1000 consumers...
Infographic Trust & CX
79% of UK consumers will switch brand if trust breaks down. This is the headline finding of the 2019 Eptica Digital Trust Study, which surveyed 1,000 consumers on their attitudes to trust, as part of wider research into customer experience in the UK