United Kingdom

Infographic: knowledge at the heart of CX

Given its importance, how good are organisations at meeting internal and external demand for knowledge? To find out Eptica conducted consumer research - and the findings show significant issues.

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UK Retail Multichannel Customer Experience Study 2016

New report available: 40 leading retailers were evaluated on their ability to provide answers to routine questions via Email, Web, Chat, Twitter and Facebook. Infographic also available.

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Study: Putting knowledge at the heart of CX

Providing more detailed, personalised answers to consumer questions on their channel of choice is now key to winning and retaining customers – but many brands are failing to meet rising expectations. Download new report, incl consumer survey findings.

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Eptica Email Management

Delivering great email customer service can reduce your service costs by half.

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Infographic | 2016 UK Retail Multichannel Customer Experience

40 leading retailers were evaluated on their ability to provide answers to routine questions via Email, Web, Chat, Twitter and Facebook. Full report also available.

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Charities Aid Foundation (CAF)

Charities Aid Foundation (CAF) is one of Europe’s largest charitable foundations, producing research on charities, developing policy ideas and working to help good causes thrive. CAF had two objectives when it came to customer service, to improve...

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Multichannel Customer Engagement Video

See how you can meet rising customer expectations and deliver fast, accurate and personalized responses via their preferred channel, as well improve insight into customer interactions across your organization...

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Infographic: The State of Voice of the Customer in the UK

To measure the current state of the VoC market, Eptica surveyed a range of UK businesses of all sizes in Q4 2018, with 154 respondents.

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