Infographic: The State of Voice of the Customer in the UK
To measure the current state of the VoC market, Eptica surveyed a range of UK businesses of all sizes in Q4 2018, with 154 respondents.
United Kingdom
English
You are here
Hastings Direct
- Industry : Insurance
- Product : Eptica Customer Engagement Suite, Email Management, Agent Knowledge Base, Chat, Fax-Letter-SMS, Self-service
- Country : United Kingdom
Hastings Direct chooses Eptica’s Multi Channel Customer Email & Knowledge Management Platform
Infographic | 2016 UK Insurance Multichannel Customer Experience
10 leading insurers were evaluated on their ability to provide answers to routine questions via Email, Web, Chat, Twitter and Facebook. Full report also available.
Study: Transform your company & drive ROI through customer intelligence
Eptica research finds lack of insight is holding back CX and business improvement; new guide highlights how customer intelligence improves CX and to introduce our tool vecko.
Eptica’s solutions helps us to respond quickly and consistently across all channels. Thanks to Eptica Chat we can transform our customers into real brand ambassadors via every interaction worldwide
English
You are here
L'Occitane en Provence
- Industry : Retail
- Product : Email Management, Chat, Self-service
- Country : France, United Kingdom, United States
Eptica’s solutions helps us to respond quickly and consistently across all channels. Thanks to Eptica Chat we can transform our customers into real brand ambassadors via every interaction worldwide
L’Occitane en Provence, the French beauty product and fragrance brand founded in 1976, manufactures and sells natural and organic cosmetics and well-being products all around the world. With a business turnover of €1bn, the group is now marketed under five brands (L’Occitane en Provence, Melvita, Le Couvent des Minimes, Erborian and L’Occitane au Brésil) through 5 distribution networks and has over 2300 stores across 90 countries
Through its major international CRM systems upgrade project, L’Occitane intends to offer its millions of customers around the globe a more seamless and customer-friendly cross-channel experience.L’Occitane’s quality of service and customer guarantees needed to be identical when dealing with any major international issue, across all networks and all continents.
L‘Occitane’s Customer Service mission was to enhance the customer experience and improve operational efficiency through such initiatives as automation of low value-added tasks, improved customer recognition and KPI monitoring. In order to achieve this, and with a view to streamlining and optimising all of its customer relations systems, L’Occitane en Provence has chosen Eptica for its multichannel and multilingual customer relations management solutions. The group has also implemented a new Chat contact channel, with a view to making significant improvements to its conversion rate.
UK Insurance Multichannel Customer Experience Study 2016
Eptica evaluated 10 insurance company websites from across the general. motor, home, life and pet sectors. We invite you to download the full study with full analysis, infographics and a best practice guide to improving Customer Experience.
Study: Empowering your business with Customer Intelligence
To better understand the current usage of Voice of the Customer solutions, Engage Business Media surveyed a range of UK businesses via online research in Q4 2018.
Britannia Hotels
Britannia Hotels Group, the largest privately owned hotel chain in the UK, has streamlined its reservation process using Eptica Email and Fax processing technology to cut hotel reservation and customer service costs.
Video: Carol Nash
Carol Nash is a leading and pioneering motorcycle insurance specialist providing cover for around 240,000 motorcycles and scooters. To give you some perspective, that’s equivalent to about one in four of all UK road licensed machines!
Infographic Digital CX Study
A handy snapshot of the key findings from the our Digital Trust Study which evaluated 50 UK brands in 5 sectors and surveyed consumers on their attitudes to CX and trust