Infographic | 2016 UK Multichannel Customer Experience Study
100 leading UK companies were evaluated on their ability to provide answers to routine questions via Email, Web, Chat, Twitter and Facebook. Full report also available for download.
100 leading UK companies were evaluated on their ability to provide answers to routine questions via Email, Web, Chat, Twitter and Facebook. Full report also available for download.
Given its importance, how good are organisations at meeting internal and external demand for knowledge? To find out Eptica conducted consumer research - and the findings show significant issues.
Dixons Retail’s KNOWHOW delivers the knowledge this Christmas with Eptica
New report available: 40 leading retailers were evaluated on their ability to provide answers to routine questions via Email, Web, Chat, Twitter and Facebook. Infographic also available.
Providing more detailed, personalised answers to consumer questions on their channel of choice is now key to winning and retaining customers – but many brands are failing to meet rising expectations. Download new report, incl consumer survey findings.
Delivering great email customer service can reduce your service costs by half.
40 leading retailers were evaluated on their ability to provide answers to routine questions via Email, Web, Chat, Twitter and Facebook. Full report also available.
Charities Aid Foundation (CAF) is one of Europe’s largest charitable foundations, producing research on charities, developing policy ideas and working to help good causes thrive. CAF had two objectives when it came to customer service, to improve...
See how you can meet rising customer expectations and deliver fast, accurate and personalized responses via their preferred channel, as well improve insight into customer interactions across your organization...