Charities Aid Foundation (CAF) is one of Europe’s largest charitable foundations, producing research on charities, developing policy ideas and working to help good causes thrive. CAF had two objectives when it came to customer service, to improve...
See how you can meet rising customer expectations and deliver fast, accurate and personalized responses via their preferred channel, as well improve insight into customer interactions across your organization...
To measure the current state of the VoC market, Eptica surveyed a range of UK businesses of all sizes in Q4 2018, with 154 respondents.
Hastings Direct chooses Eptica’s Multi Channel Customer Email & Knowledge Management Platform
10 leading insurers were evaluated on their ability to provide answers to routine questions via Email, Web, Chat, Twitter and Facebook. Full report also available.
Eptica research finds lack of insight is holding back CX and business improvement; new guide highlights how customer intelligence improves CX and to introduce our tool vecko.
Eptica’s solutions helps us to respond quickly and consistently across all channels. Thanks to Eptica Chat we can transform our customers into real brand ambassadors via every interaction worldwide
Eptica’s solutions helps us to respond quickly and consistently across all channels. Thanks to Eptica Chat we can transform our customers into real brand ambassadors via every interaction worldwide
L’Occitane en Provence, the French beauty product and fragrance brand founded in 1976, manufactures and sells natural and organic cosmetics and well-being products all around the world. With a business turnover of €1bn, the group is now marketed under five brands (L’Occitane en Provence, Melvita, Le Couvent des Minimes, Erborian and L’Occitane au Brésil) through 5 distribution networks and has over 2300 stores across 90 countries
Through its major international CRM systems upgrade project, L’Occitane intends to offer its millions of customers around the globe a more seamless and customer-friendly cross-channel experience.L’Occitane’s quality of service and customer guarantees needed to be identical when dealing with any major international issue, across all networks and all continents.
L‘Occitane’s Customer Service mission was to enhance the customer experience and improve operational efficiency through such initiatives as automation of low value-added tasks, improved customer recognition and KPI monitoring. In order to achieve this, and with a view to streamlining and optimising all of its customer relations systems, L’Occitane en Provence has chosen Eptica for its multichannel and multilingual customer relations management solutions. The group has also implemented a new Chat contact channel, with a view to making significant improvements to its conversion rate.
Eptica evaluated 10 insurance company websites from across the general. motor, home, life and pet sectors. We invite you to download the full study with full analysis, infographics and a best practice guide to improving Customer Experience.
To better understand the current usage of Voice of the Customer solutions, Engage Business Media surveyed a range of UK businesses via online research in Q4 2018.