Infographic | 2016 UK Multichannel Customer Experience Study
100 leading UK companies were evaluated on their ability to provide answers to routine questions via Email, Web, Chat, Twitter and Facebook. Full report also available for download.
United Kingdom
Infographic: knowledge at the heart of CX
Given its importance, how good are organisations at meeting internal and external demand for knowledge? To find out Eptica conducted consumer research - and the findings show significant issues.
English
You are here
Dixons Carphone
- Industry : Retail
- Product : Eptica Customer Engagement Suite, Agent Knowledge Base
- Country : United Kingdom
Dixons Retail’s KNOWHOW delivers the knowledge this Christmas with Eptica
UK Retail Multichannel Customer Experience Study 2016
New report available: 40 leading retailers were evaluated on their ability to provide answers to routine questions via Email, Web, Chat, Twitter and Facebook. Infographic also available.
Study: Putting knowledge at the heart of CX
Providing more detailed, personalised answers to consumer questions on their channel of choice is now key to winning and retaining customers – but many brands are failing to meet rising expectations. Download new report, incl consumer survey findings.
Eptica Email Management
Delivering great email customer service can reduce your service costs by half.
Infographic | 2016 UK Retail Multichannel Customer Experience
40 leading retailers were evaluated on their ability to provide answers to routine questions via Email, Web, Chat, Twitter and Facebook. Full report also available.
Charities Aid Foundation (CAF)
Charities Aid Foundation (CAF) is one of Europe’s largest charitable foundations, producing research on charities, developing policy ideas and working to help good causes thrive. CAF had two objectives when it came to customer service, to improve...
English
You are here
Brent Council
- Industry : Other
- Product : Eptica Customer Engagement Suite, Email Management
- Country : United Kingdom
Multichannel Customer Engagement Video
See how you can meet rising customer expectations and deliver fast, accurate and personalized responses via their preferred channel, as well improve insight into customer interactions across your organization...