United Kingdom

UK Retail Multichannel Customer Experience Study 2015

New report available: 40 leading retailers were evaluated on their ability to provide answers to routine questions via Email, Web, Chat and Twitter. Infographic also available.

2017 UK Retail Customer Conversations Study

40 leading UK retailers were evaluated on their ability to provide answers to routine questions via Email, Web, Chat, Twitter and Facebook, along with 1000 consumers...

Infographic Trust & CX

79% of UK consumers will switch brand if trust breaks down. This is the headline finding of the 2019 Eptica Digital Trust Study, which surveyed 1,000 consumers on their attitudes to trust, as part of wider research into customer experience in the UK

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