Infographic | Christmas Retail 2015 in the UK
21% of consumers complained that it was impossible or extremely difficult to find information on retailers’ websites, a threefold increase from 2014’s 7%.
United Kingdom
Putting the human at the heart of digital CX
Noted expert on customer experience, Regine Vanheems, explains the challenges that brands face when it comes to digital CX and how technology can help overcome them.
Guide: The Importance of Agile Knowledge
What is the customer experience of knowledge in the COVID-19 era and what lessons are there for businesses? This paper explains how to successfully deliver agile knowledge during the crisis and beyond.