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Dixons Carphone
- Industry : Retail
- Product : Eptica Customer Engagement Suite, Agent Knowledge Base
- Country : United Kingdom
Dixons Retail’s KNOWHOW delivers the knowledge this Christmas with Eptica
United Kingdom
UK Retail Multichannel Customer Experience Study 2016
New report available: 40 leading retailers were evaluated on their ability to provide answers to routine questions via Email, Web, Chat, Twitter and Facebook. Infographic also available.
Study: Putting knowledge at the heart of CX
Providing more detailed, personalised answers to consumer questions on their channel of choice is now key to winning and retaining customers – but many brands are failing to meet rising expectations. Download new report, incl consumer survey findings.