United Kingdom

With 300 stores across the UK and an expanding online business, The Works serves over 22.5 million people every year. The company stocks books, toys, gifts, stationery and arts & crafts at discount prices, and sells over one million products every week. Learn more...

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The Works

  • Industry : Retail
  • Product : Eptica Customer Engagement Suite, Email Management
  • Country : United Kingdom

The Works receives over 180,000 emails every year...

With 300 stores across the UK and an expanding online business, The Works serves over 22.5 million people every year. The company stocks books, toys, gifts, stationery and arts & crafts at discount prices, and sells over one million products every week. Learn more...

Infographic | 2017 UK Insurance Customer Conversations Study

UK insurance customer service worsening, with 68% of queries left unanswered on digital channels

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The State of UK Retail Customer Experience

Retailers are neglecting social media when it comes to customer service, and are not listening to consumers to drive customer experience improvements, according to the 2019 Eptica Digital Trust Study.

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