What does ChatGPT mean for the contact centre?
Published on: July 14, 2023
Everyone knows about the abilities of ChatGPT and other generative AI engines – but what does it mean for customer service?
Market Trends
How can the Internet of Things improve customer service?
Published on: May 15, 2023
Internet of Things sensors and smart devices have the potential to transform how organisations operate and interact with their customers.
The 6 benefits of chatbots for housing associations
Published on: September 12, 2022
As housing association tenants increasingly embrace digital channels, AI-powered chatbots provide a new way of engaging with customers and meeting their needs. How can housing associations implement them effectively and what are the advantages?
Automating and digitising CX in financial services
Published on: July 29, 2022
Driven by the rise of agile new entrants and the emergence of new digital channels, financial services companies are looking to new technology to digitise and automate customer service. Our latest blog explains how businesses in the sector can address key challenges around security, compliance, personalisation and efficiency to digitise and transform customer service.
The importance of sustainability to the contact centre
Published on: July 22, 2022
The contact centre, like all parts of the organisation, must work towards reducing emissions and ensure the future of the planet.
6 ways of delivering excellent B2B customer service
Published on: July 01, 2022
The standard of business-to-business (B2B) customer service delivered by companies is central to retaining and growing clients and revenues. And while it has many similarities to its B2C cousin, it has its own particular challenges. In our new blog we explain the differences between B2B and B2C customer service, and the best practice you need to drive success.