Delighting your customers through getting the basics right
There are lots of stories about companies that have delighted their customers. Take Sainsbury’s renaming its Tiger Bread based on feedback from a three year old girl that it looked more Giraffe-like or US restaurant Morton’s Steakhouse delivering a meal to an arriving passenger who tweeted, asking to be met by a porterhouse at Newark Airport.Examples like this are undoubtedly good PR a...