knowledge management

Delivering gold medal-winning customer service

Published on: November 18, 2011
Author: Epticablog

Next year’s London Olympics will put the UK in the spotlight. Millions of visitors are expected to come to the country, providing a much needed boost to the economy. And provided they enjoy the experience many of these tourists could turn into regular visitors, coming back year after year for holidays across the country. Outside the spectacle of the games themselves, what will make the ...

Customer service isn’t just the contact centre

Published on: May 10, 2011
Author: Epticablog

The reason that contact centres came into being was to provide a central place for delivering service to customers, initially via telephone and then expanding to include new channels such as email, the web and now social media.However forward looking companies now realise that customer service can’t be just left to a small part of the organisation – the contact centre – no matter...

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