Tickets for the 2014 Commonwealth Games have just gone on sale, and organisers are reporting high demand. The 11 day games, which begin on 23 July 2014, will see 4,500 athletes from across the world compete in 17 sports across 14 venues in Glasgow. Given the overwhelming triumph of the London 2012 Olympics, Glasgow will be hoping for a similar success story, boosting the Scottish economy and inspi...
When it comes to customer service the focus is normally on the web, email, social media and telephone channels. However it is vital not to overlook the importance of face to face customer service. After all, a huge number of consumers interact with businesses in this way – whether buying something in a high street shop, depositing money at a bank or when having a meal or popping down the pub...
English: London Midland 350117 arrives at Tamworth with the stopping train to London Euston. (Photo credit: Wikipedia) While it has come a long way in the last twenty years rail customer service is a perennial source of complaint. High prices, the sheer complexity of ticket types and fares combined with delays or cancellations make it a major target of customer complaints. The 2012 Eptica So...
Next year’s London Olympics will put the UK in the spotlight. Millions of visitors are expected to come to the country, providing a much needed boost to the economy. And provided they enjoy the experience many of these tourists could turn into regular visitors, coming back year after year for holidays across the country. Outside the spectacle of the games themselves, what will make the ...