100 leading UK companies were evaluated on their ability to provide answers to routine questions via Email, Web, Chat, Twitter and Facebook. Full report also available for download.Product: Eptica Customer Engagement SuiteEmail ManagementAgent Knowledge BaseChatSelf-serviceSocial MediaIndustry: UtilitiesRetailBankingInsuranceTravel & LeisureOtherViewType of link: URL to redirect on a landing page