Understanding the options for call recording in Microsoft Teams
Published on: January 13, 2023
Recording calls and other customer service interactions is key for compliance, quality control and improving the overall experience.
Microsoft Teams
Why so many contact centres are turning to Microsoft Teams (Video)
Published on: February 07, 2022
With its combination of superior collaboration tools, workplace chat, video meetings, shared file storage, and application integration designed to deliver a powerful collaboration environment, a growing number of contact centres are implementing Microsoft Teams.
Integrating call recording into Microsoft Teams
Published on: November 05, 2021
As contact centres increasingly switch to Microsoft Teams, they need to deliver key functionality, such as call recording via the platform. There are multiple approaches to call recording in Teams – how can you ensure you pick the right solution for your current and future needs?
Why contact centres need to embrace omnichannel
Published on: September 17, 2021
Customers are now more demanding – and want to be able to contact organisations across more and more channels. They expect to be able to swap between these channels as their needs change, meaning the contact centre has to become omnichannel.
How to migrate your contact centre to Microsoft Teams successfully
Published on: May 07, 2021
Microsoft Teams unlocks enormous benefits for your contact centre - from improved collaboration and greater efficiency to seamless remote and hybrid working. However, successfully embracing Teams requires a carefully planned migration...
How Microsoft Teams delivers contact centre ROI
Published on: March 26, 2021
Businesses understand the benefits that Microsoft Teams can deliver – but need to quantify them properly to create an effective business case for implementing it within their contact centre.
How to build a collaborative contact centre with Microsoft Teams
Published on: October 23, 2020
Collaboration and communication are at the heart of creating a successful, customer-centric business. That’s why an increasing number of organisations are adopting Microsoft Teams to bring their people together seamlessly, wherever they are located...